Money Questions

How do I make a deposit into my account?

In order to make a deposit, first register as a User by clicking on 'New User' in the Casino Software, and open an account. You can refer to our Quick Start section for detailed instructions on downloading and installing our casino software.
Once you have a Username and Password you are ready to deposit money into your account and increase your balance.
You can deposit money by following these steps:
Start the The Online Casino program.
Enter your Username and Password in the "Login" screen and select the "Play for Real Money" option.
Once you are in the "Lobby" press on "Cashier" in the right part of the screen. Then enter your Username and Password in the browser window that opens up followed by the "Deposit" option.
Select your preferred deposit method.
In The Online Casino we use the latest encryption and protection methods, to assure that your monetary actions and information are completely secure. Submitting credit card information and performing money transfer actions are as safe as performing them from your local bank branch.

How long does it take to process my deposit?

Deposits made using Credit cards, NETeller, and FirePay are usually added to your balance within a few minutes.

Citadel deposits: Deposits made via Citadel must clear your bank account before we credit your account. Once we receive confirmation your account is credited with the amount you deposited (US residents only).

Wire Transfer deposits usually take 2 business days to arrive to our bank. Your Bankroll will be credited upon our bank's receipt of the transfer.

After you make your deposit please select the "Money Transactions History" option in the Cashier in order to make sure that your request has been recorded. If, for any reason, your request has not been recorded, or has not been approved after the time periods specified above, please contact us at: [email protected].

How do I cash out my winnings?

In order to cash out money from your account you must first log on to your account using your Username and Password. You can withdraw money by following these steps:

1. Start the The Online Casino program.
2. Enter your Username and Password in the "Login" screen and select the "Play for Real Money" option.
3. Once you're in the Lobby press on the "Cashier" in the right part of the screen. Then select "Withdraw".
   Select your preferred withdrawal method.
4. Enter your desired sum and click on the "SUBMIT" button.

The sum will be sent to you via your choice of Bank Draft, Wire Transfer or NETeller.

If you choose Wire Transfer, please make sure you have your bank details ready so that you can quickly fill them in their corresponding fields.

Your request will appear in the "Money Transactions History" page with a "Requested" indication if the casino has accepted your request for a withdrawal. Once you have requested a withdrawal, the amount you have requested to withdraw will instantly be deducted from your account. You can cancel your request by pressing on the "Cancel Withdrawal" button below the "Requested" indication. If you cancel your request the money you requested to withdraw will be instantly returned to your account.
An "Approved" indication will appear if the casino has approved your request and the money is en route to you. Approved requests cannot be cancelled.

All withdrawal requests are processed in one (1) to five (5) business days from their request date. During this time you may cancel your withdrawal request and return it to your account.

The minimum amount for a Wire Transfer Cash withdrawal is $100, and $20 for a Bank Draft Cash withdrawal. If you have requested to withdraw an amount lower than these minimum amounts, we will not be able to process the requested withdrawal.

A BANK DRAFT is a bank issued check that can be cashed or deposited only by the person to whom the check is made payable. If you choose withdrawal by bank draft, a bank check will be mailed to your address. Since it takes additional time for the banks to issue a Bank Draft after it was processed, we request that you allow 3-4 weeks for the delivery of your check to the address submitted by you during registration. If your address has changed, please notify us immediately. We charge no fees for handling Bank Drafts.

A WIRE TRANSFER is an electronic transfer of funds from The Online Casino's Bank Account to yours. It usually takes up to five (5) business days for the funds to settle in your bank account after your withdrawal request has been processed. We charge $30 for Wire Transfers. If you choose Wire Transfer, please make sure you have your bank details ready so that you can quickly fill them in their corresponding fields.

NETeller - If you have deposited funds to your account using only the NETeller method, then your withdrawals can be credited back directly to your NETeller account. Withdrawing through NETeller is free, simple and fast.

For your protection and security we occasionally ask for your authorization in order to process your withdrawals. Also, we may ask you to verify and sign a list of your deposits to your account.

Please make sure that all the information you submitted is accurate, up-to-date and complete, so that we can process your withdrawal request quickly and without delays.

The Online Casino reserves the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

If you still have any questions or comments about withdrawals, deposits or any other matter, please send them to: [email protected]. We guarantee a prompt reply to any of your questions.

How do I become a Verified Player?

You can receive your Verified status in any of the following ways:

You will be contacted by a The Online Casino representative who will verify your phone number and personal details.
Photocopy and fax to us the following:
A valid driver's license, passport, or any other government issued ID.
The front and back sides of all cards used on your account.
A utility bill containing the same address as the player's in the sign up form.
Please fax your documents to the following US number: 1-800-653-5504

How long does it take to receive my winnings?

Withdrawal requests are processed within 5 business days. During this period you can track the status of your withdrawal request in the "Money Transactions History" page. Initially your request appears as "Requested". During the processing period your request appears as "In Process", which means that the transfer is being processed. Once the transfer has been completed your request appears as "Approved". You will be notified by email when your withdrawal request is approved. If the casino has not approved your request it will appear as "Rejected". You will be notified by email if your withdrawal request has been rejected. As long as a withdrawal request has not been approved you can cancel your withdrawal request, by pressing on the "Cancel Withdrawal" button below the "Requested" indication, and have the requested sum returned to your account.

Bank Draft requests take up to 4 weeks to arrive, since they are sent from abroad. Wire Transfer requests usually take no more than 5 business days until the sum you requested is in your bank account. NETeller requests that have been approved take no more than a few hours.

The following table describes the stages in the withdrawal process (in business days):

Requested In Process Approved Total
Bank draft 5 days 1 day 21-28 days 27-34 days

Wire transfer 5 days 1 day 5 days 7-11 days

NETeller 5 days 1 day 1 day 5-7 days

Requested - The withdrawal request is being verified (it is possible to cancel the withdrawal request).
In Process - The withdrawal request is being processed (it is not possible to cancel the withdrawal request).
Approved - The withdrawal request has been approved and settled (it is not possible to cancel the withdrawal request).
Total - The period that passes from the time that the withdrawal request has been entered until the time that the requested sum is settled in your Bank, Checking or NETeller account.

If your withdrawal request has not been settled within the time period described above, or if you are experiencing any problems, please contact our support staff at: [email protected].

I have entered a withdrawal request but I want to cancel it. How can I do this?

You can cancel your withdrawal request within 5 days of your request's submission (while your request status is still "Requested"). Once you cancel your request the sum you requested returns to your account.
In order to cancel your withdrawal request simply log into The Online Casino using your Username and Password, select "Cashier" followed by "Withdraw". You will see a list of your withdrawal requests, complete with your requests' status indications. In the Status field of the request you wish to cancel press on the "Cancel Withdrawal" button below the "Requested" indication. Your request will be cancelled and the status will be changed to "Cancelled". Your casino account will then be credited with the sum you requested. Your withdrawal History contains a complete list of all your withdrawal requests - those that have been approved, or are being processed, and those that have been cancelled, either by you or by the casino.

If you have any questions regarding the withdrawal process please contact our support staff at: [email protected].

What are the deposit limits in The Online Casino?

These are the Deposit Limits for the various deposit methods:

Minimum Single
Deposit Maximum Single
Deposit Verified Players
Maximum Single Deposit Maximum Deposits
Per Month Verified Players
Maximum Deposits
Per Month
Credit Cards $50 $1,000 $2,000 $2,000 $8,000

NETeller $20 $1,000 $2,500 $10,000 $20,000

Citadel $50 $10,000 $10,000 $30,000 $30,000

Wire Transfer $200 $10,000 $10,000 $20,000 $30,000

FirePay $50 $1,000 $5,000 $4,000 $10,000

The Online Casino reserves the right to modify these limits, and to set different limits for individual players during any calendar month according to credit history (such as Verified Players) or according to certain levels of monthly wagering activity. If you wish to increase your monthly credit limit, please contact us at: [email protected].

How safe is it to use my credit card online, and how do I make a deposit using my credit card?

The Online Casino's secure online credit card system is fast, user friendly, and completely secure. For maximum security, all communications between your computer and the casino server are encrypted using SSL technology (Secure Socket Layer), which is the most widely accepted way of protecting data on the Internet. SSL encryption is used by banks and other institutions with the highest need for secure data transmissions. In order to make a deposit you must first register your Username and Password. For a detailed explanation select Quick Start.

If you already have a Username and Password you can deposit money by following these steps:
Start the Online Casino program.
Enter your Username and Password in the "Login" screen and select the "Play for Real Money" option.
Once you are in the "Lobby" press on "Cashier" in the right part of the screen. Then enter your Username and Password in the browser window that opens up followed by the "Deposit" option.
Select your preferred deposit method.

I submitted a deposit but my balance has not changed. What should I do?

Deposits made using Credit cards, NETeller, and FirePay are usually added to your balance within a few minutes. Be advised that you can't submit sums lower than the minimum allowed or higher than the maximum allowed (check the Deposit Limits above). If your deposit was rejected you will receive a corresponding message in your browser. If you are experiencing further problems or if you are not receiving an error message please contact our support staff at: [email protected].

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